IT outsourcing

 






A team of experts supports you on a daily basis in managing your IT infrastructure.

Outsourcing offer

Outsourcing process

Initial audit

As a preamble to the services, Kimpa will carry out a complete audit of your IT equipment. We will carry out an exhaustive diagnosis of your computer park: state of the equipment, software inventory, network architecture, security levels, general performance indicators, etc.

This audit will allow us to get to know the company perfectly, to offer suitable solutions and subsequently ensure all of our maintenance services as efficiently as possible. This audit gives rise to a set of recommendations that will help upgrade your IT and its security.


Site visit

When faced with important problems that cannot be solved by remote assistance, we send one of our technicians to the site.

We intervene within 2 hours maximum for workstations and under 1 hour maximum for servers and network problems. Our team will also intervene for the installation and configuration of new equipment.


Telephone support

All company employees will have access to our technical hotline. As soon as a user is faced with a computer problem, they contact our unique telephone number. A specialized technician will provide a solution to the difficulty encountered, either directly or by taking remote control of the computer.

With telephone support, our customers will benefit from real time savings by keeping your employees' computers operational at all times.


Administration

A company's servers require special attention. In order to guarantee the permanent availability of the applications, Kimpa will ensure the maintenance of the servers by remote supervision. We will take care of:

• user rights management

• your messaging settings

• administration of the domain and your network

• print management

We will do real-time monitoring on the main functionalities of your server as part of our preventive maintenance.


Network security

As part of our Outsourcing offer, Kimpa will implement a real security strategy: configured firewall, updated anti-virus, activated anti-spam, etc.

Our outsourcing offer also includes the management of your data backups. We will define a backup strategy according to your constraints and ensure the follow-up.



Follow-up and advice

We will be a source of proposals for the evolution of your architecture, by letting them benefit from our know-how.



Outsourcing services included in our packages

Beginner

Starter package

65 500** FCFA

Per month (billed monthly)
  •  ** (based on 5 client workstations + 1 server +1 switch)
  • Computer maintenance: on site: Servers, PC, MAC.
  • Administration of server (s): rights management, user accounts. Computer park management. router configuration, firewall configuration
  • Preventive computer maintenance on equipment and system On-site intervention package (travel costs included)
  • ‎Détection des défaillances informatiques de la station, défaillance du réseau, défaillance du serveur, problème de lenteur d’Internet, problème d’impression. ‎ 

Professional

Enterprise package

  85 000 FCFA

Per month (billed monthly)
  • ** (based on 5 client workstations + 1 server +1 switch)
  • Starter package +
  •  Unlimited remote maintenance or remote assistance
  • Problems: network (linked to the workstation), network slowness, server or PC slowness. Logon problem. Problem opening files. File and folder rights problem ...
  • Messaging problem (configuration), sending and receiving problem, spam problem.

Expert

Ultimate package

 105 000 .FCFA

Per month (billed monthly)
  • ** (based on 5 client workstations + 1 server +1 switch)
  • Enterprise package +
  • Virus problem, antivirus management and configuration, workstation security configuration, server security, firewall rules configuration
  • Support Printer, Fax and Multifunction Setup
  • Internet messaging, Exchange (POP3, IMAP, MAPI Outlook, Web Access)
  • Relocation of posts
  •  WiFi + internet setup and configuration
  • Rapid on-site intervention: H + 4
  • VOIP installation and configuration (To reduce your national and international call costs)
  • Support for smartphones (all protocols: POP3, IMAP, MAPI Outlook, ActiveSync, Push Email, BlackBerry, Outlook Anywhere) for synchronizing emails, calendars and address book, task list